Acura of Brookfield

Acura of Brookfield Map Location
Service/Parts: 262-565-6519
Sales: 262-565-6501
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Season of Performance Event

2019 DealerRater Dealer of the Year2019 DealerRater Consumer Satisfaction Award

Testimonials

GOOGLE
Beth S
Full Star Full Star Full Star Full Star Full Star
11-18-2019
GOOGLE
Caroline Healy
Full Star Full Star Full Star Full Star Full Star
11-15-2019
GOOGLE
Matt Brady
Full Star Full Star Full Star Full Star Full Star
11-15-2019
EDMUNDS
A Big Fan
Full Star Full Star Full Star Full Star Full Star
11-15-2019
Consistently great customer service

I purchased my MDX from Acura of Brookfield and I have brought the vehicle to them for all of my scheduled maintenance. The customer service is always very good. They are prompt and communicate throughout the process. Recommendations for service items have always been helpful and I never feel pressured- always feel like they are honest which you don't find everywhere. This is the place to bring your acura for service.

GOOGLE
Printguy56
Full Star Full Star Full Star Full Star Full Star
11-14-2019
Printguy56

Fantastic experience - I was given top dollar for my trade & a very fair price for my new RDX. Love Acura of Brookfield!!

CARS
Satisfied Customer
Full Star Full Star Full Star Full Star Full Star
11-13-2019
Awesome Experience

Within a couple of hours I was out the door with the keys to the car I had my ?????? set on, and flowers.l!!!! Great customer service! From sales, financing and delivery...U guys rock!!! Smooth transaction😁💯 Early Happy Birthday 🎉🎂🎈🎂 &Merry Christmas to me🎄🎄🎄🎄🎁🏁🚗🚦🛣??? Satisfied customer😎

DEALERRATER
Satisfied Customer
Full Star Full Star Full Star Full Star Full Star
11-13-2019
Awesome Experience

Within a couple of hours I was out the door with the keys to the car I had my ❤️ set on, and flowers.l!!!! Great customer service! From sales, financing and delivery...U guys rock!!! Smooth transaction😁💯 Early Happy Birthday 🎉🎂🎈🎂 &Merry Christmas to me🎄🎄🎄🎄🎁🏁🚗🚦🛣️ Satisfied customer😎

CARS
gkcrimmins
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Great buying experience

I worked with Keith Cohen to purchase a 2015 Acura RDX. Keith had the car ready to test drive when I arrived. It was what I wanted and we negotiated a fair price for the vehicle and my trade in. It was my second time working with Keith and he made the process smooth and enjoyable. First class dealership!

CARS
daspotz
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Routine service

Just had routine service. Due to bad weather, I arrived very early for my appointment but they were more than accommodating to assist me. As always, the staff is great - professional and courteous.

DEALERRATER
daspotz
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Routine service

Just had routine service. Due to bad weather, I arrived very early for my appointment but they were more than accommodating to assist me. As always, the staff is great - professional and courteous.

GOOGLE
Pamela Sorci
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Pamela Sorci

Shon was wonderful to work with as was our financing person. Professional and prompt, we were very happy with our experience!

DEALERRATER
gkcrimmins
Full Star Full Star Full Star Full Star Full Star
11-12-2019
Great buying experience

I worked with Keith Cohen to purchase a 2015 Acura RDX. Keith had the car ready to test drive when I arrived. It was what I wanted and we negotiated a fair price for the vehicle and my trade in. It was my second time working with Keith and he made the process smooth and enjoyable. First class dealership!

CARS
MDX
Full Star Full Star Full Star Full Star Full Star
11-11-2019
Acura Brookfield

Always professional, knowledgeable, trustworthy and helpful. Take my Acura there for its service needs even though they may cost more sometimes than regular service centers.

DEALERRATER
shussinger
Full Star Full Star Full Star Full Star Full Star
11-11-2019
Customer service is excellent.

Everyone is courteous and polite. I have owned Acura vehicles since 2002 and would not consider another brand. The service department is well-run. They are helpful and friendly and go above and beyond to make your service experience as pleasant as possible.

DEALERRATER
MDX
Full Star Full Star Full Star Full Star Full Star
11-11-2019
Acura Brookfield

Always professional, knowledgeable, trustworthy and helpful. Take my Acura there for its service needs even though they may cost more sometimes than regular service centers.

CARS
shussinger
Full Star Full Star Full Star Full Star Full Star
11-11-2019
Customer service is excellent.

Everyone is courteous and polite. I have owned Acura vehicles since 2002 and would not consider another brand. The service department is well-run. They are helpful and friendly and go above and beyond to make your service experience as pleasant as possible.

GOOGLE
Ajith Susai
Full Star Full Star Full Star Full Star Full Star
11-10-2019
Ajith Susai

My wife and I purchased a 2020 RDX from Acura of Brookfield and couldn't have been happier. Stuart was highly knowledgable, helpful, and was very respectful of my time frame for purchase as I did my due diligence, and I never felt pressured during my multiple visits to the dealership. He was very transparent with their quote, something I did not feel other dealerships offered. On the day of purchase, Denver showcased the car and spent a great deal of time ensuring my wife was comfortable with the technology and features of the car. The facility is excellent and it was definitely a luxury purchasing experience. Easily the most painless car buying experience I've had, would highly recommend Acura of Brookfield.

DEALERRATER
MBEHRING
Full Star Full Star Full Star Full Star Empty Star
11-8-2019
Oil change and rotate

Very pricey for an oil change and tire rotate, but very professional and friendly service as well. I’ll be back for future service requirements.

GOOGLE
Michael Leon
Full Star Full Star Full Star Full Star Full Star
11-8-2019
CARS
MBEHRING
Full Star Full Star Full Star Full Star Empty Star
11-8-2019
Oil change and rotate

Very pricey for an oil change and tire rotate, but very professional and friendly service as well. I'll be back for future service requirements.

CARS
Chris K
Full Star Full Star Full Star Full Star Empty Star
11-7-2019
Oil Change Tire Rotation

Service is always good, done timely and friendly staff. Just a bit disappointed now, fluids are supposed to be topped off and I ran out if windshield fluid this morning with the snow. It's only been a week. Didn't use that much fluid in that time period.

DEALERRATER
Chris K
Full Star Full Star Full Star Full Star Empty Star
11-7-2019
Oil Change Tire Rotation

Service is always good, done timely and friendly staff. Just a bit disappointed now, fluids are supposed to be topped off and I ran out if windshield fluid this morning with the snow. It’s only been a week. Didn’t use that much fluid in that time period.

EDMUNDS
Gary Doll
Full Star Full Star Full Star Full Star Full Star
11-7-2019
Acura of Brookfield

David Kaemmer provides unbelievable customer service. Car ready and waiting for test drive.. cleaned and detailed. Very good pricing. Certified vehicles..purchase process was seemless. My wife loved the flowers too! Will definitely return to the dealership.

CARS
cbailey6
Full Star Full Star Full Star Full Star Full Star
11-6-2019
Great service and value, highly recommended

I have been an Acura of Brookfield customer for over 15 years, and I have never been disappointed. Colin is always very helpful in sevice, and the other staff members are very friendly and helpful. The communication about what repairs are needed and timeframe are always very well done. And the availability of loaner cars has been very helpful when longer repairs are needed as well.

CARS
Carguy57
Full Star Full Star Full Star Full Star Full Star
11-6-2019
First service on my '19

This is the fourth vehicle I've purchased and had serviced at AOB. They continue to be friendly, efficient, reasonably priced...and their new facilities makes getting in far easier. Thanks Einsweiler, Hoff, Krier and all the crew! Great job!

CARS
DDSDOERN
Full Star Full Star Full Star Full Star Full Star
11-6-2019
Always good

Staff is always helpful and friendly. Very informative on what needs to be done and cost. Gary has been especially helpful over the many years I have had Acuras.

CARS
Jean
Full Star Full Star Full Star Full Star Full Star
11-6-2019
Rear brakes

Everyone is always friendly and professional. On time to begin work. Estimates regarding time to complete work are accurate. waiting area is clean and comfortable.

GOOGLE
Jimmy Kimbo
Full Star Full Star Full Star Full Star Full Star
11-6-2019
Jimmy Kimbo

Great service and car buying experience . Have dealt with Acura Brookfield for several years now and have always gone to great lengths to ensure customer walks away happy and satisfied their needs have been taken care of.

DEALERRATER
DDSDOERN
Full Star Full Star Full Star Full Star Full Star
11-6-2019
Always good

Staff is always helpful and friendly. Very informative on what needs to be done and cost. Gary has been especially helpful over the many years I have had Acuras.

DEALERRATER
Carguy57
Full Star Full Star Full Star Full Star Full Star
11-6-2019
First service on my ‘19

This is the fourth vehicle I’ve purchased and had serviced at AOB. They continue to be friendly, efficient, reasonably priced...and their new facilities makes getting in far easier. Thanks Einsweiler, Hoff, Krier and all the crew! Great job!

DEALERRATER
Jean
Full Star Full Star Full Star Full Star Full Star
11-6-2019
Rear brakes

Everyone is always friendly and professional. On time to begin work. Estimates regarding time to complete work are accurate. waiting area is clean and comfortable.

DEALERRATER
cbailey6
Full Star Full Star Full Star Full Star Full Star
11-6-2019
Great service and value, highly recommended

I have been an Acura of Brookfield customer for over 15 years, and I have never been disappointed. Colin is always very helpful in sevice, and the other staff members are very friendly and helpful. The communication about what repairs are needed and timeframe are always very well done. And the availability of loaner cars has been very helpful when longer repairs are needed as well.

CARS
Shoobs
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Great and dependable people I can trust to be accountable.

Adam is a great service advisor I can trust to always advise what's best for me. I know service will work to resolve any problems that I have that were not fixed at first. Phill quickly diagnosed the problem and they worked hard to ensure the the oil leak did not come back.

CARS
Mailing
Full Star Full Star Full Star Full Star Empty Star
11-5-2019
Good experience but service took longer than estimated

The service was good and the waiting area was comfortable while offering plenty of complimentary snacks and drinks. I feel i may have been forgotten about as it took quite a bit longer to get my vehicle back after it was completed. I will return for future service on my vehicle.

CARS
APlus
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Major engine repair

The service team at AoB diagnosed the issue with my vehicle and communicated my next step options clearly. Dan Surges kept me in the loop with all needed communication. I'd recommend Dan and the service team at Acura of Brookfield to anyone.

DEALERRATER
Mailing
Full Star Full Star Full Star Full Star Empty Star
11-5-2019
Good experience but service took longer than estimated

The service was good and the waiting area was comfortable while offering plenty of complimentary snacks and drinks. I feel i may have been forgotten about as it took quite a bit longer to get my vehicle back after it was completed. I will return for future service on my vehicle.

DEALERRATER
APlus
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Major engine repair

The service team at AoB diagnosed the issue with my vehicle and communicated my next step options clearly. Dan Surges kept me in the loop with all needed communication. I’d recommend Dan and the service team at Acura of Brookfield to anyone.

DEALERRATER
Shoobs
Full Star Full Star Full Star Full Star Full Star
11-5-2019
Great and dependable people I can trust to be accountable.

Adam is a great service advisor I can trust to always advise what's best for me. I know service will work to resolve any problems that I have that were not fixed at first. Phill quickly diagnosed the problem and they worked hard to ensure the the oil leak did not come back.

CARS
mraymonds
Full Star Full Star Full Star Full Star Full Star
11-1-2019
New tires

Needed new tires and I am more than pleased with the recommendation. Excellent choice! I was not happy with service quality several years ago and did seek service elsewhere as a result. Whatever changes were made were for the good - I note a vast difference in quality of work performed.

CARS
JJC
Full Star Full Star Full Star Full Star Full Star
11-1-2019
Always Great

Always courtesy, informative, and punctual. Kept me informed throughout the appointment and service was performed in the promised timeframe. Great value for a high end vehicle as well.

CARS
leitl.dave_lori
Full Star Full Star Full Star Full Star Full Star
11-1-2019
ILX Maintenance

Friendly & professional service. Don't mind waiting for 2 hour service. Check in regularly to let me know issues & timing of finish. I'll be coming back!

CARS
Tomnan
Full Star Full Star Full Star Full Star Full Star
11-1-2019
Great Purchase Experience

The Dealership was impressive, exhibiting a very professional bearing. The individuals contacted throughout our Acura RDX purchase process were all very articulate, knowledgable, respectful. Our salesperson, Kieth Cohen, was particularly helpful, unhesitatingly providing direct answers to our numerous questions. This has proved to be our best ever car purchase experience.

GOOGLE
Joanne Carpentier-Kasner
Full Star Full Star Full Star Full Star Full Star
11-1-2019
DEALERRATER
JJC
Full Star Full Star Full Star Full Star Full Star
11-1-2019
Always Great

Always courtesy, informative, and punctual. Kept me informed throughout the appointment and service was performed in the promised timeframe. Great value for a high end vehicle as well.

DEALERRATER
Tomnan
Full Star Full Star Full Star Full Star Full Star
11-1-2019
Great Purchase Experience

The Dealership was impressive, exhibiting a very professional bearing. The individuals contacted throughout our Acura RDX purchase process were all very articulate, knowledgable, respectful. Our salesperson, Kieth Cohen, was particularly helpful, unhesitatingly providing direct answers to our numerous questions. This has proved to be our best ever car purchase experience.

DEALERRATER
leitl.dave_lori
Full Star Full Star Full Star Full Star Full Star
11-1-2019
ILX Maintenance

Friendly & professional service. Don’t mind waiting for 2 hour service. Check in regularly to let me know issues & timing of finish. I’ll be coming back!

DEALERRATER
mraymonds
Full Star Full Star Full Star Full Star Full Star
11-1-2019
New tires

Needed new tires and I am more than pleased with the recommendation. Excellent choice! I was not happy with service quality several years ago and did seek service elsewhere as a result. Whatever changes were made were for the good - I note a vast difference in quality of work performed.