Acura of Brookfield Service Introduction

Welcome to Acura of Brookfield Service.  Thank you for considering servicing your vehicle with us.  We are pleased to offer many great benefits and conveniences to make servicing your vehicle easier. Our service team consists of 10 ASE Certified Master Technicians with a combined 170 years of service at Acura of Brookfield and three service advisors with over 60 years of Acura service experience.  

Our Location

Acura of Brookfield

Service

(262) 648-0978
Monday: 7:00 am - 6:00 pm
Tuesday: 7:00 am - 6:00 pm
Wednesday: 7:00 am - 6:00 pm
Thursday: 7:00 am - 6:00 pm
Friday: 7:00 am - 6:00 pm
Saturday: 9:00 am - 4:00 pm
Sunday: Closed

Acura Accelerated Service

Acura Accelerated Service

Acura Accelerated Service is similar to a quick lube service but is performed by Acura-Trained Technicians.  With every Acura Accelerated Service, your vehicle will receive complete service and a multi-point inspection. All of this performed in 30 minutes or less with Genuine Acura Parts and Fluids. You have the option of a complimentary wash and vacuum that will extend the total service time to just under an hour.  Another great benefit is no appointment is necessary during the week. 

For a list of maintenance items please visit Accelerated Service.

Maintenance Minder System

All New Acura models are equipped with a Maintenance Minder System which inform you when service is needed.  Your Information Display in your dash will read “Maintenance Due Soon” followed by a code.  This implies your oil life is at 15% and the code explains the service that is needed.  The code will contain either "A" or "B" and may include numbers 1-7.  Each number represents a service needed.  All maintenance code explanations are located on the Maintenance Minder Codes page.

Enjoy the Amenities

· Free Wi-Fi

· Cold beverages

· TV lounge and Business Center

· Concierge Pick-Up & Delivery for Milwaukee Metro Area (see more details below)

· Shuttle Service

· Complimentary loaner vehicle with most services

· Car wash and vacuum with all services

Quiet LoungeBusiness Center
TV LoungeLounge Chairs

Need a Service Appointment?

We encourage you to utilize our online scheduling system which is available on our website, www.AcuraBrookfield.com and our Free Mobile App.  Simply follow the steps below.

 ·  On our website, click Schedule Service.  If you are using out mobile app, click "Service" on the bottom of the screen.

 ·  Enter in the phone number or email on file with us and click “Search”

· If you purchased your vehicle from us and have not serviced a vehicle here before, your information will be pre-loaded into our scheduler.

· If you are a new customer, click the “Make • Year • Model” link below the image.

       ·   Select the appropriate vehicle.

       ·    Select the maintenance and repairs

       ·    Select a transportation option

       ·    Select an available date and time

       · Review appointment details and click Book Service

· If you would like reminders, make sure to turn on the appropriate field

If you are having trouble with our online scheduling system, please contact us at 262-648-0978.  We will be happy to assist.


Mobile App

With our new and improved mobile app, you will have various benefits in one central location.  

· Stay on top of your vehicle maintenance with easy service scheduling

· View previous repair orders for your vehicle

· Save money with our service and parts coupons

· Call roadside assistance with just a click of a button

· Directly access all the great benefits of the AcuraLink app

· Call Acura of Brookfield with just a click of a button

· View your in-progress repair order

· Pay for your service online

Acura of Brookfield Mobile App QR Code

Acura of Brookfield Mobile App Screenshot

Concierge Pick-Up and Delivery

Acura of Brookfield is offering Concierge Pick-Up and Delivery Service for the entire Milwaukee market area.  If you live or work in one of the 83 zip codes in the Milwaukee market, you can schedule the pick-up and delivery of your Acura when service is needed.

We will pick up your Acura when it needs service, drop off a loaner car for your use, and then return your Acura when the service is completed.


Loaner Vehicles and Alternate Transportation

Acura of Brookfield has a fleet of 31 Precision Crafted Courtesy Vehicles which are the latest Acura models.  These vehicles are available for services totaling 90-minutes or more.  We also offer shuttle service Monday through Friday. 

Acura Warranty

Your New Acura will receive:

· 4-Year / 50,000 Mile New Vehicle Warranty (whichever occurs first)

· 6-Year / 70,000 Mile Powertrain Warranty (whichever occurs first)

· Includes Roadside Assistance

· Complimentary 3-month trial of SiriusXM® Satellite Radio[3]

· Complimentary 12-month trial of AcuraLink

· Complimentary 6-month trial of AcuraLink Remote and Concierge Packages (Available on select vehicles equipped with an active AcuraLink Remote Package) 

Your Certified Pre-Owned Acura will receive: 

· 2-Year / 100,000 miles [1] Limited Certified Warranty

· 7-Year [2] / 100,000 miles Powertrain Warranty(whichever occurs first)

· Includes Roadside Assistance

· First scheduled maintenance is included

· Complimentary 3-month trial of SiriusXM® Satellite Radio

· Complimentary 12-month trial of AcuraLink

· Complimentary 6-month trial of AcuraLink Remote and Concierge Packages (Available on select vehicles equipped with an active AcuraLink Remote Package)

[1] Up to 2-years after the original New Vehicle Limited Warranty expires or up to 100,000 total miles – whichever occurs first

[2] From original in-service date 

[3] Excludes 2025 MDX and 2025 ADX Models

Your First Service Visit


When you arrive for your first service, you will enter below the Service sign.  Simply pull your vehicle onto the concrete pad in front of either service door and the service door will automatically open up.  As you pull into our service drive, we will guide you where to park your vehicle and you will be greeted by our service staff.

Service Entrance

Service Drive

Service

Service Manager Colin  Fiedler
Colin Fiedler
Service Manager
Email: [email protected]

262-439-6032

Employed since 2006

Assistant Service Manager Ron Hoff
Ron Hoff
Assistant Service Manager
Email: [email protected]

262-439-6016

Employed since 2016

Service Advisor Gary  Krier
Gary Krier
Service Advisor
Email: [email protected]

262-439-6035

Employed since 1990

Service Advisor Dan  Surges
Dan Surges
Service Advisor
Email: [email protected]

262-439-6033

Employed since 1999

Service Advisor Adam Schersing
Adam Schersing
Service Advisor
Email: [email protected]

262-439-6018

Employed since 2014

Accelerated Service Advisor Derrick Petrowski
Derrick Petrowski
Accelerated Service Advisor
Email: [email protected]

262-439-6043

Employed since 2018

Accelerated Service Advisor David Stawicki
David Stawicki
Accelerated Service Advisor
Email: [email protected]

262-439-6034

Employed since 2017

Service Scheduling Coordinator John  Parker
John Parker
Service Scheduling Coordinator
Email: [email protected]

262-439-6024

Employed since 2012

Parts Department Manager Mike Nachtigal
Mike Nachtigal
Parts Department Manager
Email: [email protected]

262-439-6028

Employed since 2005

Assistant Parts Manager      Joe  Martinez
Joe Martinez
Assistant Parts Manager
Email: [email protected]

262-439-6026

Employed since 1988

Parts Department Specialist Kevin  Rades
Kevin Rades
Parts Department Specialist
Email: [email protected]

262-439-6027

Employed since 2001


Testimonials

I highly recommend this dealership and Brian Hoppe.

Kimberly Tuchman
2-5-2025
Full Star Full Star Full Star Full Star Full Star

Brian Hoppe was our salesperson and he was great. He made the purchase smooth from testing the car to purchasing it. Communicating prior to test drive was easy. I sent a message and they reached out and were able to set up an appointment on the same day. No spam calls, just text for communication as we preferred. Upon arrival, Brian was very thoughtful and had warmed up the car for us to test drive. We were able to immediately hop in and test drive without having to worry about warming up the engine or having a hovering salesperson in the backseat. He was not pushy at all, and he didn't have to be. The cars here speak for themselves. You could tell the car was well taken care of and maintained to Acura of Brookfield's high standards. We were able to test drive for a while before confirming the purchase. Although it was past working hours, Brian stayed late to set us up for financing. He took care of us and made sure we had drinks and snacks. The price was reasonable and on top of that Brian set us up with even better financing rates than we had initially hoped for. It was a easy yes. We were able to wrap up signing papers and pick it up the next day which took not even an hour. The car was newly washed, tank full, car warmed up, and parked in front for our convenience. It also had Acura merch plus a little gift. Fun! It made the experience great and throughly seamless. Note, we had been searching for a car for over two months dealing with shady dealerships and salespersons who were pushy and deceptive. This dealership and it's employees were nothing like that. They are honest and fair and hold themselves to high standards when it comes to the quality of their cars. I highly recommend this dealership and Brian Hoppe.

Highly Recommend!!!!

Donovan Ruh
2-4-2025
Full Star Full Star Full Star Full Star Full Star

Just purchased a pre-owned Honda Accord from Brian Hoppe at Acura of Brookfield. From the moment I walked through the showroom doors he was very professional and easy to deal with. He answered EVERY question I had. He knew a lot about the vehicle that I was interested in and truly made me feel like a valued customer. No hidden fees or high pressure sales. The whole process was very refreshing! I will be buying more cars from Brian in the future. Highly Recommend!!!!

Great staff

Mike Sonsthagen
2-2-2025
Full Star Full Star Full Star Full Star Full Star

Professional, friendly and eager to assist in making the car buying process carefree. Great staff.

Good follow up and fair dealing!

Thomas
2-1-2025
Full Star Full Star Full Star Full Star Full Star

Easy to work -knowledgeable staff Good customer service Good follow up and fair dealing!

Brian Hoppe is fantastic!

Faith Brown
2-1-2025
Full Star Full Star Full Star Full Star Full Star

Brian Hoppe is fantastic! I recently bought an RDX from him and he was so patient with me! I had him on a cliff hanger for two months and never felt pressured once. Everyone go buy their Acura from Brian Hoppe!

Everyone is invariably courteous, patient and helpful. Best dealership ever

Rose Reasor
1-30-2025
Full Star Full Star Full Star Full Star Full Star

Have used Acura of Brookfield sales and service since 2013. Everyone is invariably courteous, patient and helpful. Best dealership ever.

Every thing was good

Ollie Nielsen
1-30-2025
Full Star Full Star Full Star Full Star Full Star

Every thing was good

Overall process was easy and expedient.

Debbie Hodges
1-29-2025
Full Star Full Star Full Star Full Star Full Star

We purchased a used car from Brian at Acura Brookfield and we were pleased with the entire experience. Brian was great to work with and the overall process was easy and expedient.

Great buying experience!

Lindsey Johnson
1-28-2025
Full Star Full Star Full Star Full Star Full Star

Great buying experience! Brian H. was wonderful to work with and very knowledgeable about the vehicles I was interested in. Communication was consistent, replies were quick, and there wasn’t any question that was left unanswered! Thanks Acura Brookfield :)

Easy process of leasing our new vehicle and would highly recommend

Dionna McFerrin
1-23-2025
Full Star Full Star Full Star Full Star Full Star

Very knowledgeable and kind salesperson in Keith. Easy process of leasing our new vehicle and would highly recommend.

I had very good experience!

Allysa Magnuson
1-23-2025
Full Star Full Star Full Star Full Star Full Star

I had very good experience! Everyone was super nice ! Very helpful and easy to talk too

Great service was in and out with test drives

Dale Martin
1-22-2025
Full Star Full Star Full Star Full Star Full Star

Great service was in and out with test drives

I really appreciate how they run this dealership and will recommend them to anyone.

Mike Dutelle
1-15-2025
Full Star Full Star Full Star Full Star Full Star

Just bought my second Certified Used car from Acura of Brookfield, 8 years after my first one. I worked with Malcolm and he was great - personable, honest, and he knew the vehicles well. I had planned on a 4-5 year cycle but couldn't let go of my TL and now stepped into a MDX. Both times I was treated with attention and respect - it was a great buying experience and pricing was competitive. I really appreciate how they run this dealership and will recommend them to anyone.

I had an excellent experience with Dan Surges in service

Michael klein
1-12-2025
Full Star Full Star Full Star Full Star Full Star

I had an excellent experience with Dan Surges in service

The dozen roses before we drove out of dealership was a nice finishing touch!

Mark Treadaway
1-12-2025
Full Star Full Star Full Star Full Star Full Star

This was the best new car buying experience Mary and I have ever had. There was no pressure and everything was done at top level professionalism. Kyle, our sales associate, Jake , in finance, and Sydney, the technical trainer - all very pleasant to work with. The dozen roses before we drove out of dealership was a nice finishing touch!

Amazing buying experience- quick and efficient

Heidi Scrimsher
1-12-2025
Full Star Full Star Full Star Full Star Full Star

Amazing buying experience- quick, efficient, Brian really listens to what you're looking for and the process was expedient without a bunch of mickey mouse. Definitely returning to Acura of Brookfield for our next vehicle.

Love Acura of Brookfield!

Cristie S
1-10-2025
Full Star Full Star Full Star Full Star Full Star

Love Acura of Brookfield! I did not have a positive experience with the Acura dealership in the Fox Valley and traveled to purchase a vehicle from the Brookfield dealership. Fair pricing and kind and thoughtful staff. Planning to travel back for all vehicle maintenance.

Kyle was our salesperson and he was great!

Kaylan Day
1-9-2025
Full Star Full Star Full Star Full Star Full Star

Kyle was our salesperson and he was great! We have a newborn so he and the team went above and beyond to accommodating our needs. We got the perfect car for the price we were hoping for! Thanks for personalizing our experience and getting us everything we wanted!

10 out of 10 for Brian Hoppe and the team at Acura of Brookfield

Brett Weeden
1-8-2025
Full Star Full Star Full Star Full Star Full Star

10 out of 10 for Brian Hoppe and the team at Acura of Brookfield. I would highly recommend them to others!

Effortless!

Donna Gallardo
1-6-2025
Full Star Full Star Full Star Full Star Full Star

My sales associate took really great care of me and made the new car transaction effortless!

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