Why Service at Acura of Brookfield?

Why Service at Acura of Brookfield?

Dealership Information

Visit Our Service Department

Have you been searching far and wide for a maintenance team that covers all the bases? We at Acura of Brookfield are here to point you in the right direction when you visit our full-fledged Service Department. We include a staff of factory-trained experts and our goal is to get the job done right the first time. This is evidenced by our 2018 Fixed First Visit (FFV) award! When you are ready to get back on the road with confidence, pull into our service bay.

Mechanics

One of the reasons why we thrive when put to the test is our service specialists that put a premium on quality automotive care. There isn’t an issue big or small that we can’t handle, so whether you need an oil change or engine overhaul, we will be able to lend our assistance. Each of our technicians completes 244 online modules of Acura product and training to ensure that they know the ins and outs of each driving option that comes through our doors. They also are required to attend seven weeks of Acura factory training for your quality assurance. We play host to four Service Advisors with an average of 22 years of service, and we have invested over $700,000 in equipment, repair tools, and special diagnostics proprietary to Acura. As you can see, we pride ourselves on our close attention to detail!

Benefits

When you drop by our location, you can be confident that you will have a luxury experience from start to finish. We boast market exclusive Concierge Pickup-Up and Delivery Service, so you won’t have to worry about finding a ride or taking public transportation to get to our location. If your service is going to take a while, then you can hop behind the wheel of one of our Acura loaner vehicles or opt for free shuttle service, so you aren’t stuck at our location. If you decide to stay, you can relax in our upscale waiting room that includes free Wi-Fi, Starbucks coffee, HDTVs, and workstations. We also offer complimentary chair massages on Mondays and Fridays if you want to let off some steam while you wait for your vehicle to be taken care of.

Online Tools

We at Acura of Brookfield understand that bringing your beloved driving option in for service can seem like a time-consuming task. That is why we include plenty of online features to help streamline your visit. These include the Ask a Tech form that will allow you to get in touch with one of our well-versed mechanics right from home. Once we receive your submission, we will get back to you as soon as possible with a detailed response. You can also Schedule an Appointment for Acura Accelerated Service to have a multitude of maintenances taken care of in one fell swoop to save some time. Lastly, we recommend that you take a look at our Service Specials to line your pockets with some extra cash.

Why service at Acura of Brookfield? We think our knowledgeable team and state-of-the-art facility speak for themselves! If you have any questions, contact us at 262-565-6519.


Service/Parts Hours

262-565-6519

Contact Information


Testimonials

"Professional, friendly and very prompt "

Steve mdxr
DEALERRATER
7-13-2020
Full Star Full Star Full Star Full Star Full Star

Very nice system to drop off your vehicle and followed by very prompt attention and service order with all details requested with a copy before I could get to the coffee machine. P.S. nice, clean and quiet waiting area. Pleasant experience.

"Seamless service visit"

PaulP
DEALERRATER
7-11-2020
Full Star Full Star Full Star Full Star Full Star

The service rep Gary explained everything regarding parts and timeline. Took me about 10 min to pay the cashier, pickup my car and be back on the road.

We love the Accura brand but love this deal shop even...

Gullotti.j
CARS
7-10-2020
Full Star Full Star Full Star Full Star Full Star

We love the Accura brand but love this deal shop even more - we wouldn't buy a car anywhere else. Tom our sales person was amazing

Great visit

lawrences2005
CARS
7-10-2020
Full Star Full Star Full Star Full Star Empty Star

Everything was handled politely, professionally and efficiently. I especially appreciated that the fuel pump needed for a recall was located despite these fuel pumps being in short supply. My sole concern was that the pre-visit quote for a towing hitch did not include the labor charge. The service rep did call to alert me to this before work was actually started on this item.

"We love the Accura brand but love this deal shop even..."

Gullotti.j
DEALERRATER
7-10-2020
Full Star Full Star Full Star Full Star Full Star

We love the Accura brand but love this deal shop even more - we wouldn’t buy a car anywhere else. Tom our sales person was amazing

"Great visit"

lawrences2005
DEALERRATER
7-10-2020
Full Star Full Star Full Star Full Star Full Star

Everything was handled politely, professionally and efficiently. I especially appreciated that the fuel pump needed for a recall was located despite these fuel pumps being in short supply. My sole concern was that the pre-visit quote for a towing hitch did not include the labor charge. The service rep did call to alert me to this before work was actually started on this item.

"I needed a B13 service and Ron walked me through..."

TAlioto
DEALERRATER
7-9-2020
Full Star Full Star Full Star Full Star Full Star

I needed a B13 service and Ron walked me through everything that was going to be done and explained it throughly. During the service Gary called to say some further service was needed. He went through it without saying everything had to be done but instead recommended what was most important.

I needed a B13 service and Ron walked me through...

TAlioto
CARS
7-9-2020
Full Star Full Star Full Star Full Star Full Star

I needed a B13 service and Ron walked me through everything that was going to be done and explained it throughly. During the service Gary called to say some further service was needed. He went through it without saying everything had to be done but instead recommended what was most important.

D V
D V
GOOGLE
7-8-2020
Full Star Full Star Full Star Full Star Full Star

I live an hour and 45 minutes away and I will always be willing to drive down to have my vehicle serviced here! They are so welcoming every time I stop in. I have one Acura dealership closer to home and refuse to go there. Thanks for always having a smile on your faces, and awesome customer service!!

Michael Corcoran
Michael Corcoran
GOOGLE
7-8-2020
Full Star Full Star Full Star Full Star Full Star

I chose Acura of Brookfield over a much closer dealership because of their professional sales approach. I first worked with Matt through internet sales. We were able to negotiate a fair and reasonable trade on our 2010 MDX and agreed on a fair price on our new MDX. We arrived at the dealership and instantly felt welcomed and comfortable. Tony explained in detail the various functional aspects in a very friendly manner. Our next stop was with the equally friendly finance department. When we drove away, we felt good about the entire experience and I would highly recommend Acura of Brookfield to anyone interested in owning one of their fine line of automobiles.

"Just outstanding service provided in every aspect..."

auclsm
DEALERRATER
7-7-2020
Full Star Full Star Full Star Full Star Full Star

Just outstanding service provided in every aspect . Service writers are very helpful and we appreciate the contact to discuss prior to beginning repairs Acura of Brookfield always provides timely, professional and complete service as their diagnosis requires. The use of loaner vehicles is greatly appreciated while work is being accomplished We are 20+ year customers and have never been disappointed in the dealership. Frank and Trude Pletcher

Just outstanding service provided in every aspect...

auclsm
CARS
7-7-2020
Full Star Full Star Full Star Full Star Full Star

Just outstanding service provided in every aspect . Service writers are very helpful and we appreciate the contact to discuss prior to beginning repairs Acura of Brookfield always provides timely, professional and complete service as their diagnosis requires. The use of loaner vehicles is greatly appreciated while work is being accomplished We are 20+ year customers and have never been disappointed in the dealership. Frank and Trude Pletcher

"Thank you for always being very helpful & efficient! You..."

kallmaab
DEALERRATER
7-6-2020
Full Star Full Star Full Star Full Star Full Star

Thank you for always being very helpful & efficient! You take the time to explain the details about what is going on with my Acura. I appreciate the honesty!

"Great people, reasonable costs and great work.They are..."

brian.walsh0
DEALERRATER
7-6-2020
Full Star Full Star Full Star Full Star Full Star

Great people, reasonable costs and great work. They are hpful, go the extra mile. The woman who taes my payment, provides a loaner car helps make every visit pleasent.

"Work was done quickly & to my satisfaction.Why..."

debbiedu55
DEALERRATER
7-6-2020
Full Star Full Star Full Star Full Star Full Star

Work was done quickly & to my satisfaction. Why twenty-five words? The loaner was a bigger car & automatic. I am not used to driving an automatic.

"I was truly professionally taken care of, it’s why in my..."

mkelly2014
DEALERRATER
7-6-2020
Full Star Full Star Full Star Full Star Full Star

I was truly professionally taken care of, it’s why in my family this is the tenth Acura we have, special thanks to salesman Tom schellinger..

Great people, reasonable costs and great work.They are...

brian.walsh0
CARS
7-6-2020
Full Star Full Star Full Star Full Star Full Star

Great people, reasonable costs and great work. They are hpful, go the extra mile. The woman who taes my payment, provides a loaner car helps make every visit pleasent.

Work was done quickly & to my satisfaction.Why...

debbiedu55
CARS
7-6-2020
Full Star Full Star Full Star Full Star Full Star

Work was done quickly & to my satisfaction. Why twenty-five words? The loaner was a bigger car & automatic. I am not used to driving an automatic.

Thank you for always being very helpful & efficient! You...

kallmaab
CARS
7-6-2020
Full Star Full Star Full Star Full Star Full Star

Thank you for always being very helpful & efficient! You take the time to explain the details about what is going on with my Acura. I appreciate the honesty!

I was truly professionally taken care of, it's why in my...

mkelly2014
CARS
7-6-2020
Full Star Full Star Full Star Full Star Full Star

I was truly professionally taken care of, it's why in my family this is the tenth Acura we have, special thanks to salesman Tom schellinger..

"Excellent Service Provided"

BALKANSKY
DEALERRATER
7-3-2020
Full Star Full Star Full Star Full Star Full Star

This dealership is loaded with pleasant, responsive, and knowledgeable professionals. It is a pleasure to interact with them in buying and caring for my vehicle.

Excellent Service Provided

BALKANSKY
CARS
7-3-2020
Full Star Full Star Full Star Full Star Full Star

This dealership is loaded with pleasant, responsive, and knowledgeable professionals. It is a pleasure to interact with them in buying and caring for my vehicle.

Maintenance on 2015 Acura RDX

bandjolson
CARS
7-2-2020
Full Star Full Star Full Star Full Star Full Star

Maintenance visit was easy, convenient and very professional. I especially appreciated the explanation of the service details using the color-coded diagram of the car because this aided my understanding. I also appreciated being shown the condition of the two filters from the car rather than just being told the filters needed to be replaced. And, during this COVID-19 pandemic, the sanitizing efforts were reassuring.

Angel Lee
Angel Lee
GOOGLE
7-2-2020
Full Star Full Star Full Star Full Star Full Star

Nice staff - Derek helped me and he displayed excellent service!

"Maintenance on 2015 Acura RDX"

bandjolson
DEALERRATER
7-2-2020
Full Star Full Star Full Star Full Star Full Star

Maintenance visit was easy, convenient and very professional. I especially appreciated the explanation of the service details using the color-coded diagram of the car because this aided my understanding. I also appreciated being shown the condition of the two filters from the car rather than just being told the filters needed to be replaced. And, during this COVID-19 pandemic, the sanitizing efforts were reassuring.

Professional, friendly and helpful staff, informational...

poliver928
CARS
7-1-2020
Full Star Full Star Full Star Full Star Full Star

Professional, friendly and helpful staff, informational about exactly what services would be done, shop is clean and someone was able to help me as soon as I walked in

Always Fantastic Service!Everything done...

spielmeier
CARS
7-1-2020
Full Star Full Star Full Star Full Star Full Star

Always Fantastic Service! Everything done perfectly! Always Professional and Courteous! They are Family and Friends to me and my Family! Always have been and always will be!

"Always Fantastic Service!Everything done..."

spielmeier
DEALERRATER
7-1-2020
Full Star Full Star Full Star Full Star Full Star

Always Fantastic Service! Everything done perfectly! Always Professional and Courteous! They are Family and Friends to me and my Family! Always have been and always will be!

"Professional, friendly and helpful staff, informational..."

poliver928
DEALERRATER
7-1-2020
Full Star Full Star Full Star Full Star Full Star

Professional, friendly and helpful staff, informational about exactly what services would be done, shop is clean and someone was able to help me as soon as I walked in

"Excellent work by Acura of Brookfield service Dept, Dan..."

Finwiz
DEALERRATER
6-30-2020
Full Star Full Star Full Star Full Star Full Star

Excellent work by Acura of Brookfield service Dept, Dan Surges and Gary K., getting a valve stem changed for me in an hour or so. I was headed out of town, so the exemplary service was greatly appreciated!!

"Prompt and professional service manager. - second time..."

Oleg Z.
DEALERRATER
6-30-2020
Full Star Full Star Full Star Full Star Full Star

Prompt and professional service manager. - second time working with this individual. The work was completed within 30 mins (no appointment was necessary). Multi-Point inspection is always a plus! Thanks.

"Colin was my service rep listen at my problem, he kept..."

yesannie5
DEALERRATER
6-30-2020
Full Star Full Star Full Star Full Star Full Star

Colin was my service rep listen at my problem, he kept me informed of each service that had to be done. Would recommend to anyone.

Prompt and professional service manager. - second time...

Oleg Z.
CARS
6-30-2020
Full Star Full Star Full Star Full Star Full Star

Prompt and professional service manager. - second time working with this individual. The work was completed within 30 mins (no appointment was necessary). Multi-Point inspection is always a plus! Thanks.

Colin was my service rep listen at my problem, he kept...

yesannie5
CARS
6-30-2020
Full Star Full Star Full Star Full Star Full Star

Colin was my service rep listen at my problem, he kept me informed of each service that had to be done. Would recommend to anyone.

Sayem Ahmed
Sayem Ahmed
GOOGLE
6-30-2020
Full Star Full Star Full Star Full Star Full Star

Great service

Acura of Brookfield is a really great place. They really...

MAEGLESTON
CARS
6-29-2020
Full Star Full Star Full Star Full Star Full Star

Acura of Brookfield is a really great place. They really care about my business. I had a problem with oil consumption and there was a process, but once the process was followed, they fixed the problem for free. They also recommended getting some extensive work done during this time (that would have to be done anyway shortly later). This saved me time and money. After the fix, I noticed that my air conditioner wasn't working, but it wasn't caught until I was almost home. I called Dan Surgis the same day, and they sent Mike out to try to fix it. It wasn't what they thought, so they gave me the loaner car back and took my car back to the shop. It was fixed the same day and they brought my car back when it was done. Thank you for fixing all of my issues the same day and trying to make this as stress free as possible.

"Acura of Brookfield is a really great place. They really..."

MAEGLESTON
DEALERRATER
6-29-2020
Full Star Full Star Full Star Full Star Full Star

Acura of Brookfield is a really great place. They really care about my business. I had a problem with oil consumption and there was a process, but once the process was followed, they fixed the problem for free. They also recommended getting some extensive work done during this time (that would have to be done anyway shortly later). This saved me time and money. After the fix, I noticed that my air conditioner wasn’t working, but it wasn’t caught until I was almost home. I called Dan Surgis the same day, and they sent Mike out to try to fix it. It wasn’t what they thought, so they gave me the loaner car back and took my car back to the shop. It was fixed the same day and they brought my car back when it was done. Thank you for fixing all of my issues the same day and trying to make this as stress free as possible.

staff are always polite, job is always well done. love...

SWEIMER
CARS
6-27-2020
Full Star Full Star Full Star Full Star Full Star

staff are always polite, job is always well done. love that they give me a loaner too. and i can count on them being timely.

"staff are always polite, job is always well done. love..."

SWEIMER
DEALERRATER
6-27-2020
Full Star Full Star Full Star Full Star Full Star

staff are always polite, job is always well done. love that they give me a loaner too. and i can count on them being timely.

The entire team at Acura of Brookfield was accommodating...

SPRANG27
CARS
6-26-2020
Full Star Full Star Full Star Full Star Full Star

The entire team at Acura of Brookfield was accommodating and extremely helpful! From the time we submitted our request online to the time we picked up our new Acura, the entire team was a pleasure to work with.

Regular maintenance visit - maintenance recommendations...

NCHAUER
CARS
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Regular maintenance visit - maintenance recommendations explained thoroughly, our questions answered, car was ready in timely manner. Service Dept has always provided excellent service for our MDX.

Great service. Clean facility and wonderful staff. Came...

rldunne5678
CARS
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Great service. Clean facility and wonderful staff. Came in for a recall and they also did and inspection of the entire car which I did not expect but so glad they did.

Awesome service department with kind and courteous staff....

Sprmmr05
CARS
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Awesome service department with kind and courteous staff. I love the attention to detail from everyone at the dealership. I wouldn't go anywhere else!!

Always a positive experience visiting. The people that...

Tom
CARS
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Always a positive experience visiting. The people that work here are as excellent as the service. A little out of my way, but always worth the trip.

Bill Dick
Bill Dick
GOOGLE
6-26-2020
Full Star Full Star Full Star Full Star Full Star

"Awesome service department with kind and courteous staff...."

Sprmmr05
DEALERRATER
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Awesome service department with kind and courteous staff. I love the attention to detail from everyone at the dealership. I wouldn't go anywhere else!!

"Regular maintenance visit - maintenance recommendations..."

NCHAUER
DEALERRATER
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Regular maintenance visit - maintenance recommendations explained thoroughly, our questions answered, car was ready in timely manner. Service Dept has always provided excellent service for our MDX.

"Always a positive experience visiting. The people that..."

Tom
DEALERRATER
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Always a positive experience visiting. The people that work here are as excellent as the service. A little out of my way, but always worth the trip.

"Great service. Clean facility and wonderful staff. Came..."

rldunne5678
DEALERRATER
6-26-2020
Full Star Full Star Full Star Full Star Full Star

Great service. Clean facility and wonderful staff. Came in for a recall and they also did and inspection of the entire car which I did not expect but so glad they did.

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